Refund policy

Return & Refund Policy – Redboltt 🔄

Last Updated: May 21, 2026

At Redboltt, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Please review our Return & Refund Policy below.

Return Eligibility

To qualify for a return, items must:

✅ Be unused and in original condition
✅ Be returned in original packaging
✅ Include all accessories and components
✅ Be requested within 14 days of delivery

Items that do not meet these conditions may not qualify for a refund or exchange.

Non-Returnable Items

For hygiene, safety, or operational reasons, the following items may not be eligible for return:

• Personal care products
• Beauty products once opened
• Intimate or sanitary items
• Gift cards
• Final sale or clearance items
• Customized or personalized products

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or incorrect:

Please contact us within 48 hours of delivery and include:

📸 Photos of the item
📦 Photos of packaging (if applicable)
🧾 Order number

Once reviewed, we’ll work quickly to provide a replacement, store credit, or refund where appropriate.

Return Process

To begin a return request:

  1. Contact our support team at redboltt12@gmail.com
  2. Include your order number and reason for return
  3. Wait for return instructions before sending any package

Please do not send items back without prior approval.

Unauthorized returns may not be accepted.

Return Shipping Costs

Customers may be responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was received
• The product was defective

Shipping costs are generally non-refundable.

Refunds

Once your return is received and inspected, we will notify you regarding approval.

Approved refunds are processed to the original payment method.

Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Order Changes & Cancellations

Orders can only be modified or canceled within 12 hours after being placed.

After processing begins, we may not be able to cancel the order.

Delayed or Lost Packages

If your package is delayed or appears lost:

Please contact us and we’ll assist in investigating with the shipping carrier.

Delivery delays caused by customs, weather, holidays, or carrier disruptions may be outside our direct control.

Contact Us 📩

For return or refund questions:

Email: redboltt12@gmail.com

Thank you for shopping with Redboltt âš¡
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